Any transactions with Hiroshige mean that you unequivocally accept the following terms and conditions of purchase:
HIROSHIGE HAS A STRICT NO REFUND POLICY
Please ensure that you are certain in your purchasing decision before commencing to pay for your order. Finalizing and paying for your order will mean that you unequivocally understand and accept that you forfeit the right to cancellations and refunds for any reason whatsoever, even in the pre-order stage. Any cancellations will be subject to a restocking fee of 19.23% of the product's MSRP to cater to card transaction and platform costs. The extra will be donated to our selected children’s charity of the season.
SHIPPING DATES
Before making a purchase, please refer to the product pages on the shipping advisory. Estimated shipping advisories are subjected to changes imposed by your local customs restrictions and quality control standards. From time to time, there may be countries or jurisdictions where we may be allowed to ship to.
PAYMENT PROVIDER/CREDIT CARD ERRORS
If a credit card error occurs at checkout, it is primarily due to either the security policies or restrictions put in place by your card issuer, and not our payments transactions provider. Please ensure that your card has overseas purchases enabled before you participate in this order. Please note that our payments provider will put in place strict verification processes such as OTP codes and matching addresses to your card.
Alternatively, you might want to consider alternative payment options such as Apple Pay or Android Pay. Please note that for Apple Pay, a Safari browser is necessary for it to work.
LOSS OF PACKAGE/CUSTOM DELAYS
We will only use DHL International Economy/ FedEx International Priority from the point of origin and international airmail for all international orders. Please refer to DHL/FedEx's terms of service in your respective country should you require more information on shipping terms, conditions, and requirements.
You understand that any loss of packages or customs delays shall not be within the purview of Hiroshige, and any claims and correspondence shall be with DHL/FedEx, or with your country’s customs authority. While Hiroshige shall provide assistance with regards to paperwork on a best effort basis, you understand that Hiroshige shall not be held liable for any matter with this regard.
SHIPPING POLICY
We will only use DHL International Economy from the point of origin and international airmail for all international orders. Please refer to DHL terms of service in your respective country should you require more information on shipping terms, conditions, and requirements.
VAT/GST/EXCISE TAXES
Please note that you have not been charged domestic VAT or related taxes at the point of order, DHL, or the local delivery courier that they use may require you to pay the necessary VAT/GST/excise taxes applicable to your country of receipt before releasing the shipment. These taxes are unique to your country of domicile, and we shall not be held responsible for the payment of such taxes, except for local domestic taxes.
EXCHANGES & REPAIRS
All items are thoroughly inspected before they leave the factory for shipping. In the unlikely event that your item arrives damaged during transit, you may be eligible for a one-to-one exchange. Eligibility for exchange shall be on a case-by-case basis and only after your return is received and inspected. We will notify you of the approval or rejection of your exchange.
If you are approved, a new piece (if stock is available) shall be shipped to you without charge. If stock is unavailable, we will offer either a replacement of the affected part(s), a repair, or a refund.
We only repair or replace items if they are defective or damaged in transit. You will need to send pictures of the exterior of the shipping package in its entirety to help in your claim. From there, we will make the necessary arrangements.
TERMS OF SERVICES
This website is operated by Hiroshige Japan. Throughout the site, the terms “we”, “us” and “our” refer to Hiroshige Japan. Hiroshige Japan offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
